CS Email Assistant
Nova drafts contextual onboarding replies, prioritizes client emails, extracts commitments, and helps customer-success teams support more accounts without losing personal attention.
Turn customer-success onboarding email chaos into clear, consistent next steps with NewMail AI. Nova works inside Gmail, Outlook, and Apple Mail to draft replies in your voice, prioritize customer conversations, extract tasks, schedule meetings, and follow up on stalled threads—helping SaaS teams onboard users faster without adding another dashboard.
Inbox-native AI tools that help SaaS teams onboard customers faster, more consistently, and securely.
Nova drafts contextual onboarding replies, prioritizes client emails, extracts commitments, and helps customer-success teams support more accounts without losing personal attention.
Surface stalled onboarding threads and create polite, context-aware reminders so customers complete setup steps, schedule calls, and keep implementation moving.
Automatically identify action items, deadlines, next steps, and customer commitments inside email conversations, then turn them into trackable tasks.
Use approved FAQs, links, product documentation, and onboarding answers to draft accurate replies to repetitive customer questions in each CSM’s voice.
Give every team member consistent product positioning, onboarding language, escalation rules, and customer answers while preserving individual writing style.
Summarize overnight customer emails, upcoming meetings, schedule changes, and urgent action items so teams start each day with clarity.
Connect Gmail, Outlook, or Apple Mail through secure OAuth. NewMail AI works inside the existing inbox, so customer-success teams do not need to migrate to a new interface, retrain users, or manage another support dashboard.
NewMail AI helps SaaS teams move faster without compromising trust, consistency, or control.
Nova operates inside Gmail, Outlook, and Apple Mail with no workflow disruption.
Emails are never stored, with GDPR-compliant Zero Data Retention and encrypted settings.
Nova learns each user’s voice, role, priorities, FAQs, and product context quickly.
Enterprise teams get SSO, DPA, KPI dashboards, onboarding, and dedicated account management.
AI and cyber security expertise behind every inbox workflow.
NewMail AI was built by founders from AI and cyber security backgrounds who understood that email AI would only work if trust came first. Based in Switzerland, the company designed Nova around strict privacy expectations, GDPR compliance, and minimal data use from day one. Founder and leadership voice Yohann Abittan has been featured on The CTO Show discussing AI-powered executive assistants and productivity. Today, NewMail AI has grown from a privacy-focused email tool into a broader AI assistant platform for sales, customer-success, executive, and enterprise teams—while keeping the same architecture: no email storage by default, user control, encrypted settings, and Zero Data Retention with AI providers.
NewMail AI helps SaaS customer-success teams draft personalized onboarding replies, answer repetitive setup questions from approved FAQs, prioritize customer emails, and track commitments that appear inside threads. Nova works directly in Gmail, Outlook, and Apple Mail, so CSMs can keep their existing workflow while reducing response time and keeping every onboarding message accurate.
Get guidance on onboarding workflows, security, and team rollout.
Supports strict European data-protection requirements.
Highest-tier Google Workspace security certification.
AI providers retain no customer email data.
Tell us about your customer-success workflow, inbox volume, and onboarding goals. We’ll help you choose the right NewMail AI plan or enterprise rollout path.
You can also send us a quick email at dpo@newmail.ai.
You can also send us a quick email at dpo@newmail.ai.